Privacy Policy

privacy policy

The privacy of our guests and employees is one of the main pillars of Hotel Meira's policy.  

Clients / Job Seekers should read this policy before submitting personal data. Personal data corresponds to all collected and recorded information that identifies a particular person (eg name, address, contacts, etc.).

Clients should ensure that children under the age of 18 do not submit personal data without their consent.

Within the scope of this policy, Hotel Meira undertakes to:

• Explain the purpose and method of processing any personal data requested;
• Use personal data only for the purpose mentioned in this policy;
• Request only the necessary personal data, taking the necessary measures to keep the data updated;
• Keep the personal data for the period of time necessary for its processing in accordance with local legislation;
• Provide customers / jobseekers with the means to access, change, correct or erase their personal data;
• Keep the personal data received confidential and protected, unless disclosure is required as a consequence of a legal order.

1. Collection and Processing of Personal Data

As a client of Hotel Meira, your personal data and / or personal data of members of your family can be requested for different purposes, namely:

1. Contacts: name, nationality, telephone number, e-mail, address, etc .;
2. Date of birth;
3. Credit card details;
4. Arrival and departure dates of our hotel / restaurant;
5. Information about the children: name, date of birth, age, e-mail;
6. Interests and preferences: for example, the preferred location of the room, preference for room type and requested bed, desired newspaper, etc .;
7. Possible customer comments during or after our stay.

As a job seeker or trainee at Hotel Meira, the following personal data may be requested:

1. Contacts: name, nationality, telephone number, e-mail, address, etc .;
2. Date of birth;
3. Interests and reason for the candidacy;
4. Training, education and professional experience.

We do not solicit sensitive information such as: religious or philosophical beliefs, political opinions, health information, race or ethnicity, sexual orientation or union membership.

Personal data may be requested in different circumstances, including (but not limited to) the following:

1. Participation in advertising programs (subscription of newsletters to receive offers / promotions, registration in loyalty programs, collaboration in surveys and / or customer comments, contests);
2. Hotel activities (eg reservations of rooms or tables, check-in and check-out, complaints or requests);
3. Providing information on tour operators, travel agencies or online booking systems;
4. Internet activities (link to the Hotel Meira website, filling in forms to request data online - for example, online reservations, questionnaires, etc.);
5. Applications for employment or internship.

2. Purposes of requesting Personal Data.

Personal data are requested for the following purposes:

1. Management of the reservation and the stay of the clients;
2. Improvement of services provided in our hotels, restaurants and other points of sale in order to understand the needs of our customers and exceed their expectations;
3. Customization of our services;
4. Sending newsletters, promotions and advertising materials. Customers can cancel their subscription to the newsletter service by email by clicking on the newsletter link we send via email;
5. Employees hiring for Hotel Meira.

3. Sharing of Personal Data

Hotel Meira can share personal data of clients / candidates with:

1. Hotel Meira employees who need the customer data, in particular to provide the requested services and / or to manage the client / candidate databases.
2. Local authorities - if required by local law or in the framework of internal inspections of Hotel Meira, in accordance with legal requirements.

In the event of the transmission of personal data to third parties, the obligations under the applicable laws will be strictly complied with and every effort will be made to ensure that such third parties use the personal data in an appropriate manner in accordance with this Privacy Policy.

4. Access, Change and Delete Personal Data

Clients / candidates can access, correct, add, update or delete their personal data by contacting Hotel Meira by e-mail: reservas@hotelmeira.com. Such requests will be dealt with as soon as possible.  

5. Security of Personal Data

Hotel Meira has implemented the necessary technical and organizational measures, in accordance with legal requirements, with the aim of protecting the personal data of customers and jobseekers, ensuring confidentiality in accordance with the rules set out in this policy.

Whenever credit card information is requested, this information will be destroyed shortly after it is checked out.

6. Reviews

This privacy policy may be changed from time to time, as such we recommend regular consultation. The latest update of this privacy policy dates back to: May 23, 2018

7. Contacts / Questions

If you have any questions related to this privacy policy, please contact the Hotel Meira, by e-mail: reservas@hotelmeira.com  

COOKIES POLICY

Hotel Meira uses cookies on its website to improve its operation and optimize the user experience.

The purpose of this information is to clarify any questions users may have regarding the use of cookies on the Hotel Meira website.

What are Cookies?
Cookies are small text files that are entered into the user's device (computer, phone or tablet) when they visit the Hotel Meira's website with a browser. Cookies allow the site to recognize the user's device.

What are cookies for and why does Hotel Meira use them on your site?

Hotel Meira uses cookies to understand the importance, usefulness, interest, volume and frequency of visits to your online content and to discover the best way to present information that is truly relevant to users. Cookies help Hotel Meira understand how a customer came to the site (Internet search, recommendation of another site, advertisement, etc.) and how the customer browses the pages of it. Cookies also let us know your browsing preferences, such as the language you use. However, they do not collect personal information of any kind or any other information that allows the user to be personally identified.

Are cookies all the same?
No. There are different types of cookies that are used depending on the type of information that you want to analyze and collect and how long they remain installed on the user's device.

What kind of cookies does the Hotel Meira website use?
The cookies used by Hotel Meira's website have different functionalities. On the one hand, the site uses cookies that analyze how users navigate the site and how they come to us. These cookies allow us to study the analytical data of the site and improve and navigation and content. In addition, you use cookies that record certain user preferences such as your preferred language or credentials for access to reserved areas.

Can the user block cookies?
Yes. All browsers allow users to set or block cookies. For more information on blocking cookies, see the help section of our browser.

Where can I find out more about cookies?
For more information on cookies, go to www.allaboutcookies.org (in English, French and Spanish).